Refund policy

If something isn’t quite right, you’re welcome to return it.

Timing
Returns are accepted within 30 days of delivery. Items must be received in their original, undamaged condition.

Shipping Costs
Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.

Refunds
Once your return is received, I’ll issue a refund to your original payment method.

International Orders
For international orders, any duties, taxes, or shipping costs are non-refundable. If you’re returning an item from outside the U.S., please mark the package as a return so it moves smoothly through customs.

Original Paintings
Original paintings should be packed carefully and insured when returned, as I’m not responsible for damage during return shipping.

Return Address
Kristal Serna
1117 W Liberty St
Ann Arbor MI 48103

Exceptions
Gift cards and custom pieces are not eligible for returns or refunds.