Shipping policy

I currently ship to the United States and Canada. Orders are carefully packaged and shipped from my studio in Ann Arbor, Michigan. 

How much will it cost?

• Standard shipping within the US is free on orders US$ 30+ and within Canada on orders CAD$ 50+.
• Costs for orders not eligible for free shipping are based on weight and destination. I don’t mark up shipping charges; you'll pay what it costs me to ship your order. 
• Shipping upgrades can be purchased at check-out.

How long will it take?

• Orders ship within 1-3 business days. Most go out the same or next business day.
• Shipping time estimates are shown at check-out.

Tell me more

• You'll receive an email with tracking information when your order has shipped.
• If you have any issues receiving your order, send an email info@kristalserna.com and I'll help you asap.

Damaged Items

If your order arrives damaged, please contact me at info@kristalserna.com and save all packaging materials and damaged goods as they might be required to file an insurance claim. Depending on availability, I'll either provide a refund or replacement.